London Chemicals & Resources Ltd (LCR) (“LCR” or “we”) cares about your privacy. Therefore, we always strive to protect your personal data in the best possible way and comply with all applicable laws and regulations for the protection of personal data.
In the European context this is being governed by the EU-regulation called General Data Protection Regulation (GDPR). Moreover, as LCR is a company operating worldwide, there are several other data protection regulations to follow.
Who is responsible for your personal data?
London Chemicals & Resources Ltd (LCR) General Wolfe House, 83 High Street, Westerham, Kent, TN16 1PG, telephone no: +44(0)20 7183 0651 is responsible for the processing of your personal data.
If you have any questions or queries regarding LCR’s processing of your personal data, you are welcome to contact our Data Protection Coordinator by sending an e-mail to firstname.lastname@example.org
What personal data does LCR process and why?
We use common internet technologies, such as cookies and web server logs. This means we process some basic information from all of you who browse our website. The information we collect includes browser type, language preference, referring site, additional website requested, Internet Protocol (IP) address, and the date and time of your request. The cookies do not collect any personal data. You can refuse the usage of cookies by manage your web browser settings.
The information will be used to evaluate and summarise your activity on the website, as well as to provide other services related to activities on the website and the use of the Internet.
Google may also transfer this information to the third part if required by law or where the third part processes information on Google’s behalf. Google will not associate your IP address with other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes described above.
When you submit a contact form on our website, we process your name and email address. We also process any other personal data that you provide to us when contacting us. The processing of this data is necessary to fulfil our contact, i.e. for us to be able to answer on your request. If you do not provide this information, we will not be able to communicate with you and answer your questions.
When you request a quote we process all information filled out in the form fields, such as name, company name, work title, country, state, address, phone number, city, postal code/zip-code and e-mail. We also process any other personal data that you provide to us in the free text comment field.
The processing of this data is necessary for us to provide for us to be able to answer on your request. If you do not provide the information, we will not be able to fulfil your quote request. We may also use your personal data to send notices for direct marketing of our products and services.
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For how long do we retain your personal data?
Your personal data will be processed by us for maximum one (1) year, or as long as we need the information to fulfil our contract, communicate with you or fulfil your request.
How have we assessed the balancing of interests when the legal basis for processing of your personal data is our legitimate interest?
Who can gain access to your personal data?
In order, to communicate with you or fulfil your request, we may share your personal data to other LCR companies. We will also share your personal data with our selected external IT suppliers processing data on our behalf, however limited to the extent necessary to fulfil their obligations towards LCR.
How do we store and transfer data?
As LCR operates worldwide, we may store and transfer your personal data or in the country to which your request concerns, in order to be able to fulfil your request. That is also the case when we may transfer your information to the country or countries, which you as a representative of one of our partners sell to or buy from as part of the agreement. The same will apply when you, as a part of the agreement, communicate with one of our offices wherever it is located.
How can you affect our processing of your personal data?
According to the General Data Protection Regulation (GDPR), you are entitled to a variety of rights regarding our processing of your personal data. You have the right of access, right to rectification and erasure of personal data. You also have the right to require restriction of processing as well as the right to object to the processing. You are also entitled to data portability and the right to submit a complaint to a supervisory authority. For a more detailed description of the data protection rights, please see below.
Right of access
In accordance with the General Data Protection Regulation (GDPR), you are entitled to have the right of access. This means that you have the right to obtain confirmation as to whether or not personal data concerning you is being processed by LCR and, where that is the case, access to the personal data in accordance with the applicable data protection legislation. You also have the right to obtain a copy of the personal data that we process.
Right to rectification
If you believe the information LCR processes about you is incorrect, you can request that LCR corrects it. You have, without undue delay, the right to obtain the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to erasure (‘right to be forgotten’)
If you believe that the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed, you may ask us to erase your information. You may also ask us to erase your personal data if:
- the processing of the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- you withdraw your consent on which the processing is based and where there is no other legal ground for the processing;
- you object to the processing where the legal basis is our legitimate interest, and there are no overriding legitimate grounds for the processing;
- the personal data have been unlawfully processed; or
- the personal data must be erased for compliance with a legal obligation in Union or Member State law to which LCR is subject.
LCR will erase your personal data upon such request unless LCR has the right to keep the personal data in accordance with the General Data Protection Regulation (GDPR).
Right to restriction of processing
You also have the right to ask us to restrict our processing where one of the following applies:
- the accuracy of the personal data is contested by you, for a period enabling LCR to verify the accuracy of the personal data;
- the processing is unlawful, and you oppose the erasure of the personal data and requests the restriction of their use instead;
- LCR no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise, or defence of legal claims; or
- you have objected to processing pending the verification whether the legitimate grounds of LCR overrides your legitimate grounds.
Right to object
You have the right to object to the processing of your personal data when the processing is necessary for the purposes of our legitimate interest. You also have the right to object to our processing of your personal data for marketing purposes. That is the case for example when we send marketing to you in the role of your profession. If you object to marketing from us, your personal data will no longer be processed for marketing purposes.
Right to withdraw consent
Right to lodge a complaint to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular, in the EU/EEA member state of your habitual residence, place of work or place of the alleged infringement of the General Data Protection Regulation.
Right to data portability
You are also entitled to receive personal data concerning you that you have provided to us in a structured, commonly used, machine-readable and interoperable format, and to transmit it to another controller (data-portability). This right will apply when:
- the processing is based on consent or on a contract; and
- the processing is carried out by automated means.
In exercising your right to data portability, you have the right to have personal data transmitted directly from LCR to another controller, where technically feasible.